Overview
A comprehensive IT Plan is just as important to your organization as a business and marketing plan. In order to achieve your goals, it is imperative to evaluate where your business is now and where it is going. Only then can you create a roadmap to get to where you want to be. We design an IT strategy which is aligned with your business strategy. These plans then reinforce each other, resulting in a clearer vision, greater control and increased visibility over your progress.
Best Practices
We base our IT management process on the accepted best practices of the Information Technology Infrastructure Library (ITIL) and the Microsoft Operations Framework (MOF). At a strategic level, this prescribes a continuous improvement model of Changing, Operating, Supporting and Optimizing systems. The tactical level supports this by proactively remediating systems, resolving service requests efficiently and ensuring availability of services.
Business Continuity Planning
It doesn't take a massive natural disaster like Hurricane Katrina to wipe out your business. In fact, studies have shown that 44% of businesses that experience a fire will never reopen their doors. Yet even in the wake of 9/11, companies with a tested business continuity plan were up and running within days.
Historically, business continuity planning has only been feasible by enterprise organizations. This was due to the significant cost of maintaining multiple data centers and alternate work spaces. Today, with advances in Managed Services, Software As A Service and Server Virtualization, business continuity planning is not only affordable for the SMB segment but is an essential component of the business.
Process Improvement
The latest buzzword in the business community is Lean Six Sigma, but just what is process improvement and how does it relate to IT? Your information systems are the means by which you make your workforce more effective. However, an unclear business process or complex workflow model can eliminate any gains achieved through automation. Process improvement is thus a key aspect of improving the efficiency of your IT systems and your business.
Knowledge Management
In a nutshell, Knowledge Management is what your business knows about itself and its industry. Knowledge itself is arguably the most intangible asset in your organization, yet it is also the most ubiquitous. Regardless of whether your company is in the field of Logistics, Biotech or Healthcare, it is essential to properly store, catalog and provide your employees with the intellectual capital of your business.
Business Performance
The majority of managers and executives make critical business decisions on intuition or, worse, on incomplete information which is perceived to be accurate. Through the proper application of data analysis, key performance indicators and scorecarding, it is possible to transform your vision into tangible metrics and goals. Ultimately, Business Performance Management is the culmination of all the systems within your organization. It is the capstone of your business framework and the bottom line of your balance sheet and income statement.